Question 1

How fast can you get to my home in Old Greenwood after I call?

Accepted Answer

For active water losses, we dispatch within 2 hours of your call. That applies to flooding, sewage backups, and other situations where water is still causing damage or spreading. Mold work is a scheduled service and typically happens next business day or sooner, since it is not an emergency in the same way. When you call, we will ask a few quick questions to understand what you are dealing with and get the right crew moving. The faster we can get there, the more material we may be able to save.

Question 2

How much does water damage restoration cost in Old Greenwood?

Accepted Answer

Costs vary significantly depending on the source of the water, how much of the property is affected, and what materials need to be dried, removed, or rebuilt. A smaller clean-water event in a single room might run $2,000 to $5,000+, while a sewage backup or multi-room flooding event can run $5,000 to $15,000+ or more. Final cost depends on scope, materials, and extent of damage, which is why we do a free inspection before giving you a number. We will give you a range based on what we can see, and explain what could push it higher as work progresses.

Question 3

Will my homeowner's insurance cover this?

Accepted Answer

That depends on what caused the damage. Sudden and accidental water damage, like a burst pipe or an appliance failure, is generally covered by most homeowner's policies. Gradual damage or maintenance-related issues are typically not covered. Sewage backups may or may not be covered depending on whether you have that rider on your policy. We work with most major Indiana insurance carriers on approved claims and can help document the loss thoroughly. The best first step is to call your insurance provider and report the claim as soon as possible.

Question 4

What credentials does your crew have?

Accepted Answer

Our technicians are IICRC trained and the company is Indiana licensed and insured. IICRC training is the industry standard for water damage and mold work, covering proper assessment, drying, and remediation practices. We do not send untrained laborers to your home. Knowing the crew handling your property has real credentials matters, especially on jobs that involve contaminated water or mold. If you have questions about what our licensing covers, feel free to ask when you call.

Question 5

How long does water damage restoration take?

Accepted Answer

Timeline varies by scope and category of the water involved. Smaller, clean-water losses in a contained area can be dried and repaired within a few days. Larger losses, sewage contamination, or situations where mold has already developed take longer, sometimes one to two weeks or more for the full process. The crew gives you a realistic timeline during the inspection based on what they find. We do not give you a guess over the phone before we have seen the damage. Reconstruction time after drying is complete depends on the extent of materials that need to be replaced.

Question 6

What is the difference between clean water, gray water, and black water damage?

Accepted Answer

Clean water comes from a supply line, a burst pipe, or rain intrusion and does not carry significant contamination on its own. Gray water has a moderate contamination level and typically comes from appliances like washing machines or dishwashers. Black water is the most serious category and includes sewage backups, toilet overflows, and floodwater that has mixed with ground or drain contamination. The category affects how the cleanup is handled, what materials can be salvaged, and what safety precautions the crew uses. Old Town Greenwood homes near the sanitary sewer infrastructure are at real risk for black water events after heavy rain.

Question 7

I see mold after the water damage. What should I do?

Accepted Answer

Do not try to clean it yourself with bleach or consumer products, especially on porous surfaces like drywall or wood, because surface treatment does not address mold that has penetrated the material. Mold remediation is a scheduled service for us and we can typically get there next business day or sooner. The scope depends on how far the growth has spread, which we assess during an inspection at no charge. In the meantime, reduce humidity in the space if you can and limit exposure to the affected area. Mold cost ranges vary but generally run $1,500 to $6,000+ depending on scope and materials, with final cost depending on extent of damage.

Question 8

What should I do right now while I wait for the crew to arrive?

Accepted Answer

If it is safe to do so, shut off the water source if the flooding is from a plumbing failure. Do not enter a space with standing water if there is any chance electrical outlets or fixtures are submerged. Move valuables, documents, and electronics out of the wet area if you can do it safely. Do not run fans on sewage-affected water, as that can spread contamination. Leave the assessment of what to tear out or what to dry to the crew when they arrive. The main thing is to stop the source if possible and stay safe until we get there.

Question 9

Do you handle both the drying and the reconstruction, or do I need a separate contractor?

Accepted Answer

We handle both. The same crew that responds to your loss manages the drying, cleanup, and any reconstruction needed once the structure is dry. You do not need to find a second contractor or coordinate handoffs between companies. This matters because it reduces gaps where damage can get missed or miscommunicated between teams. It also makes the insurance documentation process cleaner since one company is responsible for the full scope of work.

Question 10

My basement has flooded before during heavy rain. Is that something you can help with?

Accepted Answer

Yes, recurring basement flooding is something we see regularly in Old Greenwood, particularly in the older homes near Pleasant Creek and in properties throughout the area with aging foundations and sump systems. We handle the immediate cleanup and drying after a flooding event. We also assess whether water intrusion, sump pump failure, or foundation seepage is contributing to the problem so you understand what you are dealing with. Our scope is water damage restoration, not waterproofing installation, but we can tell you what we find and what the realistic options look like. Call us for a free inspection and we will walk through it with you.

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